(Law no. 144/2015, of September 8)

Customers are hereby informed that cgodinho.com is at your disposal for any clarification or resolution of any problem related to the services provided at this establishment.

The European Union has set up a website to help consumers submit their complaints about any dispute in which they are involved. In this way, cgodinho.com provides you with all the information you need to exercise your right to complain to an official, third-party, impartial body (dispute resolution body) that will help you resolve the dispute in question.

So, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have provided to resolve the situation, you can go to this official website https://webgate.ec.europa.eu/odr/main/?event=main.home.show and set out their objections.

We would also like to inform you that, as consumers, you can, in the event of a dispute, turn to the Alternative Dispute Resolution Entity (ADR entity) listed below:

RAL Entity: CNIACC – National Center for Consumer Conflict Information and Arbitration

Address: Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa

Telephone: (+351) 21 384 74 84
Email: dgc@dg.consumidor.pt
https://cec.consumidor.pt/

More information on the Consumer Portal
( www.consumidor.gov.pt )